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TERMS & CONDITIONS

1. Introduction

Welcome to OIOT – a digital lead-generation platform connecting customers with local auto/taxi drivers and independent service providers (TSPs). By using the app, you agree to these terms and conditions. Please read them carefully.

2. Nature of the Platform

OIOT facilitates discovery and direct booking of services.

All services are fulfilled independently by third-party service providers (TSPs) such as auto and taxi drivers.

100% of settlement and payments are made directly between the user and the TSP. OIOT does not handle funds, commissions, or act as a wallet.

TSPs are powered by Towner's technology, which enables them to manage operations digitally.

OIOT does not interfere in service delivery, pricing, or dispute resolution.

3. Role of the Service Provider (TSP)

TSPs are independent service providers, not employees or agents of OIOT.

Delivering the service professionally.

Ensuring fare transparency and issuing bills when applicable.

Ensuring safety, cleanliness, and timely pickup/drop.

TSPs must comply 100% with local and state regulations, including valid driving licenses, permits, insurance, vehicle fitness, and passenger safety compliance.

4. Booking & Usage

Users may search and request bookings via the app.

The TSP retains full discretion to accept or decline the booking.

OIOT may charge a non-refundable lead convenience fee, if applicable.

Confirmation of a booking does not guarantee service delivery by OIOT.

5. Payments

Payments, when initiated via OIOT, are transferred directly to the service provider.

OIOT does not act as a payment intermediary or wallet.

OIOT is not liable for disputes, failed payments, refunds, or service issues.

Fare pricing is determined by the TSP, possibly based on government-mandated rates.

6. User Responsibilities

Provide accurate pickup, contact, and destination details.

Respect and cooperate with service providers.

Do not misuse the app (e.g., false bookings, abusive behavior).

OIOT is not liable for issues caused by user error or miscommunication.

7. Limitation of Liability

OIOT shall not be liable for delays, denial of service, or cancellations by the TSP.

OIOT is not liable for accidents, misconduct, or misbehavior by the TSP.

OIOT is not responsible for theft, loss, or damage to property during rides.

OIOT acts only as a facilitator and is not responsible for third-party actions.

Users agree to resolve disputes directly with the TSP.

8. Content & Reviews

Users may submit ratings and reviews based on genuine experiences.

Content must not be abusive, false, defamatory, or illegal.

OIOT reserves the right to remove content that violates guidelines or law.

9. Data Privacy

OIOT collects basic user data (e.g., location, usage behavior) to improve services.

Your data is never sold to third parties and is handled per applicable laws (e.g., IT Act, 2000).

See our full Privacy Policy for details on data handling.

10. Service Area

OIOT operates primarily in Karnataka, with active service in Bangalore and Davanagere.

Availability depends on the presence of active TSPs in a given location.

11. TSP Benefits via OIOT (Towner-Powered Drivers)

Free Lead Generation – Get ride/service requests without monthly subscription or per-lead fees.

100% Earnings – No commission cuts; TSPs keep full fare amounts.

Instant Payments – Customers pay directly to the TSP; no delay in receiving funds.

Professional Digital Presence – Verified TSP profiles, reviews, and trip records enhance reputation.

Regulatory Compliance Tools – Towner app helps track trips, expenses, and documentation for licensing or GST.

12. Promotions & Discounts

OIOT may run offers like 20% off for new users (Call/WhatsApp: +91 9364102993).

Promotions are non-transferable, limited-time, and subject to T&Cs.

OIOT reserves the right to modify or cancel promotions without prior notice.

13. OIOT User Benefits (Riders)

🚖 Quick Access to Local Services – Find verified nearby drivers instantly.

💰 Transparent Pricing – Estimate fares before booking, based on standard government rates.

✅ Direct Booking – No middlemen, no commission cut, just direct service.

🚫 No Surge Pricing – Fair and regulated fare structure at all times.

🌟 Ratings & Reviews – View driver feedback and choose accordingly.

🎟️ Coupons & Offers – Enjoy first-time booking discounts and special deals.

📍 Real-time Tracking – Live driver tracking available after booking.

🤝 Support Local – Your ride helps local drivers build their business.

📲 Easy Updates – Join our WhatsApp Channel for service announcements and deals.

14. Amendments

OIOT may update these Terms at any time for legal or operational reasons.

Continued use of the platform signifies acceptance of the latest terms.

15. Contact Information

OIOT Solutions Pvt. Ltd.

📧 Email: info@oiot.app

📞 Phone: +91 9364102992

📍 Address: Next to JP Nagar Metro Station, Bangalore, Karnataka, India

For any queries or concerns regarding these terms, please contact us at info@towner.taxi