•Profile Data: OIOT collects name, email address, phone number and profile picture from users of the App for the purpose of driver registration and verification on the Platform.

•Location Data: OIOT collects real-time location data of users of the App to enable drivers to receive ride requests near their location and for OIOT to provide the ride-hailing matching and booking service.

•Usage Data: OIOT automatically collects data related to usage of the App such as app usage details, crash reports, performance and functionality data.

•Ride Data: OIOT collects pickup location, drop-off location, ride duration and fare amount related to each ride.

•Device Data: OIOT collects device-identifying data such as device ID, operating system, browser type from users.

•Communication Data: OIOT collects messages and communication exchanged between users and its customer support team.

•Profile Data: Retained as long as account is active, deleted within 6 months of account deletion.

•Location Data: Retained for 30 days, then anonymized.

•Usage Data: Aggregate data retained indefinitely for analysis.

•Ride Data: Retained for 5 years for tax compliance.

•Device Data: Retained for 6 months for security.

•Communication Data: Retained for 2 years or as mandated by law.

•Right to access your personal information

•Right to correct inaccurate information

•Right to request deletion of your data

•Right to restrict how we process your data

•Right to data portability

•Right to object to data processing

•Implementation of industry-standard security measures

•Access controls and authentication requirements

•Encryption of sensitive data in transit and at rest

•Regular security assessments and updates

•Incident response and notification procedures

•Contact grievance officer at support@oiot.com

•All complaints acknowledged within 24 hours

•Resolution provided within 15 working days

•Option to escalate to senior management

•Detailed records maintained of all grievances